Shipping policy

We currently offer shipping to all 50 U.S. states.

Processing Time

  • Please allow 3–5 business days for your order to be processed before it ships.

  • Custom or made-to-order pieces may require additional processing time — you will be notified of any extended timelines at the time of purchase.

Shipping Time

  • Once shipped, most orders will arrive within 3–5 business days, depending on your location and chosen shipping method.

Shipping Confirmation

  • A shipping confirmation, along with tracking details, will be sent to you via email or SMS once your order has been dispatched.

Carrier Delays

  • Please note that shipping times may be affected by carrier delays, especially during holidays, peak seasons, or due to weather and other unforeseen circumstances.

  • While we do our best to ensure prompt delivery, we appreciate your understanding and patience should delays occur.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • We offer domestic shipping via [USPS or UPS].

  • Delivery times vary depending on the destination:

    • Domestic: 3–7 business days

Damages and Issues

  • If your order arrives damaged, please contact us following the delivery at highlandstudioandgallery@gmail.com with photos of the damage and packaging.

  • We will work with you to file a claim and, if possible, replace or repair the item.